When We Get Involved 

Requests for help are passed over to our team of triage volunteers who will call the individual or family to establish the immediacy of the need and gain the necessary information.
 
Once the immediate need is known, for example, food or utility help, a ‘collecting appointment’ will be made for the person to come to the daily drop-in location point (or hub) to collect the food or the utility help.
 
Along with a team of volunteers, we also allocate a trained member of staff to assist with any underlying issues that surface.
 
If the individual cannot collect, because of ill health or rural location, for example, arrangements can sometimes be made for delivery by one of our volunteers or a Community Outreach Advisor.
 
Once the immediate need has been met, the process of digging deeper commences in terms of debt, budgeting, lack of income, non-receipt of benefits or other forms of client aid.
 
Then, one of our team of trained advisors will walk that journey with the individual, however long it takes, until a satisfactory conclusion is reached.
 
Visits are generally at home but can also be at one of our hub venues (see ‘drop-in’ venues) or a place of the individual’s choice.